This Service Summit's topic is Service Experience.
The Service Summit is preceded by a Service Fair on the evening of September 26, 2013. The Service Fair allows enterprises that take part in the Service Summit to get to know the participants of the 2nd Karlsruhe Summer School on Services, to discuss about hot topics in Service Research and to network with other enterprises.
|09.30||Welcome and Introduction: Prof. Stefan Nickel, KSRI|
|10.00||Keynote "The application of social computing to real world problems" Prof. Shaun Lawson, University of Lincoln|
|11.30||Service Research@KIT: Prof. Rudi Studer, KSRI|
|14.00||Panel Discussion: Service Experience
Prof. Jorge Cardoso, University of Coimbra
Joachim Hauser, BMW
Prof. Stephen Kwan, San Jose State University
Prof. Shaun Lawson, University of Lincoln
Prof. Alexander Mädche, University of Mannheim
Moderation: Prof. Hansjörg Fromm, KSRI
|16.30||Keynote "Entering the Mobility Services Market"
Head of Business Development in the Service Area Parking BMW
|17.30||Closing & Get-Together: Prof. Christof Weinhardt, KSRI|
You are interested? Contact us: office. ∂ksri kit edu