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Service Summit February 27, 2015 - Program

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Thank you very much for the inspiring Service Summit in February 2015!

 

Transforming existing business models to service-driven concepts is a crucial, but tedious endeavor for many enterprises today. KSRI invited academics and practitioners to a joint discourse on challenges and solutions for "Service Transformation" while providing a base for intensive networking between industry and academia.

The 5th Karlsruhe Service Summit took place on February 27, 2015 at the Renaissance Hotel in Karlsruhe.

Time Title
09:30

Welcome
Prof. Dr. Stefan Nickel
, KSRI Director and Dean of the Economics and
Management Department

09.45 Welcome
Prof. Dr. Doris Wedlich
, Head of Division I, KIT
10:00

Service Driven Business Model Re-Design at EnBW
Alexander Neuhaus,
Head of Business Development & Account Management
Operations, EnBW

10:30
Innovating Your Service Business Model: The Capabilities to Succeed
Prof. Dr. Andy Neely
, University of Cambridge and Director of the Cambridge
Service Alliance
11:00
Coffee Break
11:30
Mobility Service: A Multi Trillion Euro Market
Mat Schubert,
Sales IAM Strategy, Services and Operations, Bosch
12:00

Spotlights on Service Research and Beyond
Rapid Fire Presentations of Service Research Topics and Start-Ups

12:30 Lunch & Poster Session
14:00

Service Design Thinking
Prof. Dr. Gerhard Satzger
, KSRI Director and IBM

14:30
Design Thinking Hands-On-Session and Coffee Break
15:30
The Impact of R&D on Service Transformation
Dr. Christopher Ganz,
Group Service R&D Manager, ABB
16:00

Closing and Wrap-Up
Prof. Dr. Christof Weinhardt
, KSRI Director

16:15 Get-Together with Coffee

 

More information about the speakers can be found here:

 

The Service Summit was preceded by the Karlsruhe Service Summit Workshop on February 26, 2015. Further information here.